Shipping & Returns
SHIPPING POLICY
Orders cannot be amended or cancelled and separate orders cannot be combined.
Christmas Delivery: Christmas is our busier period with a larger volume of larger orders. Orders purchased during this time may take a little longer to be delivered. Please allow for 10 working days for delivery.
All parcels will come well packaged to avoid damage.
All orders will be dispatched within 3-5 working days. Exclusions apply.
Delivery Costs:
Standard Second Class - £2.99 ( 3-5 working days from dispatch )
Tracked Royal Mail 48 - £3.99 ( 2 working days from dispatch )
Tracked Royal Mail 24 - £5.99 ( 1 working day from dispatch)
Free standard delivery is available for orders over £50.
ROYAL MAIL DELIVERY INFORMATION
We dispatch all orders as quickly as possible, but once your parcel has been handed to Royal Mail, delivery times are outside of our control.
Our standard delivery service is Royal Mail Second Class. Royal Mail aims to deliver Second Class mail within 2-3 working days (excluding weekends and bank holidays), however this is not a guaranteed service and we do estimate 3 - 5 working days as a precaution.
Please note that Royal Mail no longer guarantees Saturday deliveries for Second Class mail, and delivery priorities may vary depending on demand and operational requirements.
During busy periods, severe weather or other disruptions, Second Class items may take longer than usual to arrive.
If you need your order by a specific date, we strongly recommend selecting one of our upgraded delivery options at checkout, as these services are prioritised and offer improved tracking.
We appreciate your patience and understanding if Royal Mail experiences delays.
RETURNS & REFUNDS
Faulty / Damaged Items:
Here at Rebel And Wild we want to make sure every customer is 100% satisfied with our products, so if your item is damaged or faulty all you have to do is return it to us to receive a refund!
Return Process:
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Email us within 14 days of receiving your item(s) at help@rebelandwild.com, with your name, order number, the items you wish to return and the nature of the problem so that we can confirm with you in writing and supply you with the return address.
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Return the items to us.
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Once your return is received we will inspect the products and contact you by email and notify you if a refund has been approved.
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If approved a refund will be processed and a credit applied to your credit or debit card - the same method of payment used to make the purchase - within 10 working days.
Important Notes:
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All return postage charges are payable by the customer.
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Delivery fees cannot be refunded.
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Refunds will only be considered when reported within 14 days of items being received.
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Earrings, body piercing products, hair accessories and face masks are non-returnable for purposes of hygiene.
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Items returned must be in their original sale condition (unworn and unused with all original packaging and labels)
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Rebel and Wild reserves the right to reject refund requests if there is insufficient cause to refund a purchase.
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Rebel and Wild cannot be responsible for returned items that are not received by us - for this reason we recommend using tracked postage for returns over £50.
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Returns and refunds are only applicable to full priced items and does not include sale items.
Late or Missing Refunds
We know it can be a pain waiting for a refund to appear. Thankfully, ours are always processed within 7 working days, so here are a few ways to make sure yours has arrived:
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Check your bank account. If you paid using a debit card, then it should appear in approximately 10 - 12 working days, since the banks usually require a few days processing time to show a refund.
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Contact your credit card company if you paid that way. Credit card refunds can take a bit longer, so there may be a slight delay before a refund appears.
If you still haven't received a refund in those timescales, then please contact us at help@rebelandwild.com with the original returns and refund information so that we can trace the order and check your refund has been issued. We will always do our best to resolve the matter as soon as possible.